Refund Policy
Last updated: 7 Aug 2023.
Thank you for choosing Grooic.com (“us”, “we”, or “our”). This Refund Policy explains our policy regarding refunds for the services provided through our website www.grooic.com. By using our services, you agree to abide by this Refund Policy.
Refund Policy
We understand that circumstances may change, and we aim to provide a fair refund policy to our clients. Our refund policy is as follows:
- Refunds within 24 Hours: If you mistakenly placed an order and didn’t request or provide any instructions within 24 hours after placing the order, you have the option to request a refund. In this case, we will refund the full amount paid, excluding any processing fees that may apply.
Exclusions: Beyond the initial 24-hour period, we do not offer refunds for services rendered. This includes cases where you have provided instructions, engaged in discussions, or any other form of engagement with our services.
How to Request a Refund
To request a refund within the first 24 hours after placing an order, please follow these steps:
- Contact our customer support team at [email protected] within the 24-hour window.
- Provide your order details and explain the reason for the refund request.
- We will review your request and, if eligible, process the refund within a reasonable timeframe.
Processing Time for Refunds
Refunds will be processed using the same method of payment used for the original transaction. Please allow up to 5-7 business days for the refund to be reflected in your account.
Contact Us
If you have any questions, concerns, or inquiries related to this Refund Policy, you can contact us at [email protected].
By using our Site and services, you acknowledge that you have read and understood this Refund Policy and agree to abide by it.